Terms of delivery and return

The goods from the warehouse are transferred to the dispatch service within a working day, but no later than 3-5 days from the date of receipt of payment to the account, excluding holidays and weekends.

  1. Products sold on digital marketing channels owned by TT-TURK are covered by the warranty of the SELLER who offers this product in a digital environment.
  2. The Seller agrees, declares and undertakes to satisfy all types of Customer's requests, including the request to replace a defective product with a non-defective product, in accordance with the Consumer Protection Law No. 6502 and the relevant legislation.
  3. The return period is 15 days from the date of receipt of the goods.
  4. The return period is 15 days from the date of receipt of the goods. TT-TURK offers a customer satisfaction system that will allow the Customer to prove that they have purchased a defective product on the website where the service is provided. The customer will open a refund request within the legal time limit through this system and will be able to send visual materials related to the defective product. The site will automatically provide a buyer with a "return number", and a product that has been reported defective with this return number can be sent to TT-TURK free of charge. TT-TURK officials will determine whether the product defect is caused by the Seller, and if the defect is caused by the Seller, TT-TURK will give a compensation or replacement of the product.
  5. Returns of single-use products and products that deteriorate quickly or have expired will not be accepted.
  6. Cosmetics and personal care products, underwear, swimwear, bikinis, books, copyable software and programmes, DVDs, CDs and cassettes, as well as office supplies (toner, cartridge, tape, etc.) are returned if:
    1. the package has not been opened
    2. checked
    3. and is intact
    4. These types of products can be returned if they have not been used.
  7. If the items arrive at TT-TURK in a used, worn or washed condition, no refund will be made. The item can be sent back to you.
  8. Household appliances (refrigerator, dishwasher, washing machine, ovens (gas, electricity, microwave), cooktops, aspirators, irons, fans, heaters, coolers), television sets, etc. and products that require installation — if they have been opened without authorised service information, they will be excluded from return.

The buyer can clarify additional and reference information by contacting the call center by phone +90 212 892 02 06 and to the company's email address orders@tt-turk.com