Distance Sales Agreement

DISTANCE SALES AGREEMENT

PARTIES

SELLER

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Seller Name/Title:
Seller’s Full Address:
Seller’s Phone:
Seller’s MERSIS or Tax Identification No:
Seller’s Email Address
Shipping Company for Return Shipments from Buyer to Seller:

INTERMEDIARY SERVICE PROVIDER

TT-TURK ELECTRONIC SERVICES LIMITED COMPANY
www.tt-turk.com

BUYER

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Name – Surname:
Address:
Phone:
Email:

SUBJECT AND SCOPE OF THE AGREEMENT

  1. This Distance Sales Agreement ("Agreement") is regulated in accordance with the Consumer Protection Law No. 6502 ("Law") and the Regulation on Distance Contracts. The parties to this Agreement accept and declare that they are aware of and understand their obligations and responsibilities arising from the Law and the Regulation on Distance Contracts.

  2. TT-TURK ELECTRONIC SERVICES LIMITED COMPANY, in this Agreement:
    Under the Electronic Commerce Regulation Law No. 6563, is the "intermediary service provider."

  3. The subject of this Agreement is the electronic order placed by the Buyer for the purchase of goods or services from the Seller through the website with the domain name www.tt-turk.com ("Digital Platform" or "Platform"), and the sale and delivery of the goods or services with the specified qualities outlined in this Agreement, determining the rights and obligations of the parties in accordance with the provisions of the Law and the Regulation on Distance Contracts.

  4. The conclusion of this Agreement will not hinder the fulfillment of the terms of the Membership Agreements that the parties separately entered into with TT-TURK. The parties agree and declare that TT-TURK is not a party to the sale of the goods or services under this Agreement and has no responsibility or commitment regarding the fulfillment of the obligations of the parties under the Agreement.

3. MAIN QUALITIES AND PRICE (INCLUDING VAT) OF THE GOODS OR SERVICES COVERED BY THE AGREEMENT

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Product Code and Name Quantity Seller Title Unit Price Total Sale Price Total Amount Including VAT

  1. The announced prices and offers are valid until an update or change is made. Periodically announced prices are valid until the end of the specified period.

  2. Total product price excluding shipping:
    Shipping Fee: 0.00 TL
    Total Price Including Shipping:
    Payment Method and Plan: MasterPass including VAT
    Amount of Deferred Interest:
    Interest Rate Used for Deferred Payment Calculation:

  3. Delivery Terms:

    (Product Name and Product Code) shipment will begin within 3 business days after the Buyer orders the product or service.

    The product(s) subject to the order will be delivered within 30 days from the order date.

    Delivery Address: (System Automatically Will Copy)
    Delivered to Person(s): (System Automatically Will Copy)

  4. THE PRICE OF THE PRODUCT IS COLLECTED ON BEHALF OF THE SELLER BY TT-TURK WITHIN THE PAYMENT PROTECTION SYSTEM. UPON PAYMENT TO TT-TURK, THE BUYER IS DEEMED TO HAVE PAID THE SELLER FOR THE PRODUCT.

4. DELIVERY OF THE GOODS AND DELIVERY METHOD

The Agreement becomes effective upon the Buyer’s electronic approval, and is considered fulfilled when the goods or services purchased by the Buyer from the Seller are delivered to the Buyer. The goods will be delivered to the address and authorized person(s) specified by the Buyer in the order form and this Agreement.

5. DELIVERY COSTS AND PERFORMANCE

  1. The delivery costs of the goods are borne by the Seller.

  2. The delivery of the goods will be made within the committed period after payment is completed.

  3. The other obligations of the Seller and the Buyer related to the delivery of the goods are regulated in the relevant clauses of this Agreement.

6. BUYER’S STATEMENTS AND COMMITMENTS

  1. The Buyer declares that they have read and understood the preliminary information provided by the Seller about the essential qualities of the goods or services, the sale price, payment method, and delivery and shipping costs, and that they have given the necessary confirmation electronically.

  2. Buyers, as consumers, can submit their requests and complaints through the My Account>Product Inquiries section on the Digital Platform.

  3. By confirming this Agreement and the Preliminary Information Form electronically, the Buyer acknowledges that they have received accurate and complete information about the address to be provided by the Seller before entering into distance contracts, the main characteristics of the ordered goods or services, the price of the goods or services including taxes, and payment, delivery, and shipping costs. If the Buyer receives the goods or services from the courier that are visibly damaged, broken, or defective (e.g., torn packaging), the responsibility lies entirely with the Buyer.

  4. The Buyer agrees and declares that if they request the goods to be sent via a carrier other than the one specified by the Seller, the Seller will not be held responsible for any loss or damage occurring after the goods are delivered to the relevant carrier.

  5. If after the delivery of the goods or services, the Buyer’s credit card is unjustifiably or unlawfully used by unauthorized persons through no fault of the Buyer, and the bank or financial institution does not pay the amount to TT-TURK, the Buyer is obliged to return the goods or services within 3 (three) days to the Seller, provided they have been delivered. In this case, the shipping costs are borne by the Buyer.

  6. The Seller may limit the number of products that can be ordered within the specified periods on the Digital Platform. If the Buyer places an order for more than the indicated quantity, the orders may be canceled, and the product amounts will be refunded to the Buyer within the legal period. The Buyer accepts and acknowledges that TT-TURK and/or the Seller has the right to cancel the order for quantities exceeding the limit.

7. SELLER’S STATEMENTS AND COMMITMENTS

  1. The Seller is responsible for delivering the goods or services in a solid, complete, and conforming condition as stated in the order, including any warranty documents and user manuals, in accordance with the consumer legislation.

  2. Unless the performance of the sale of goods or services becomes impossible, the Seller is obligated to deliver the goods or services within 30 (thirty) days from the date the Buyer places the order, except for contracts related to goods or services specially produced for the Buyer’s needs or preferences.

  3. If the Seller learns that the performance of the sale of goods or services has become impossible, they are required to notify TT-TURK within 3 (three) days and ensure the refund of the amount paid by the Buyer.

  4. If the Buyer requests the delivery of the goods or services to a third party, the Seller cannot be held responsible if the recipient refuses to accept the delivery.

  5. The responsibility for the goods or services sold under the Law and the Regulation on Distance Contracts lies directly with the Seller.

  6. The Seller is responsible for any loss or damage that occurs until the goods are delivered to the Buyer or a third person designated by the Buyer, except for the specified carrier.

8. TT-TURK’S STATEMENTS AND COMMITMENTS

  1. TT-TURK IS NOT A PARTY TO THIS DISTANCE SALES AGREEMENT, AND EXCEPT FOR THE CASES REGULATED BY LEGISLATION, IT DOES NOT BEAR ANY RESPONSIBILITY OR COMMITMENT REGARDING THE PERFORMANCE OF THE OBLIGATIONS OF THE BUYER AND SELLER UNDER THIS AGREEMENT.

9. RIGHT OF WITHDRAWAL

  1. The Buyer may exercise the right of withdrawal within 14 (fourteen) days from the delivery date for product sales, or from the purchase date for service sales, without providing any reason. The Buyer may also exercise the right of withdrawal before the delivery of the product.

  2. The following are considered the starting date for the determination of the withdrawal period:

    1. For goods consisting of multiple parts, the day the last part is delivered to the Buyer or a third party designated by the Buyer,

    2. For goods that are delivered separately under a single order, the day the last product is delivered to the Buyer or a third party designated by the Buyer,

    3. For contracts for the regular delivery of goods over a certain period, the day the first product is delivered to the Buyer or a third party designated by the Buyer.

  3. The Buyer must return the product within 10 (ten) days from the date they exercise the right of withdrawal.

  4. The invoice, product packaging, and any standard accessories, as well as any other products given as a gift along with the product, must be returned in full and undamaged.

  5. If the Buyer uses the product within the normal limits of use according to its operation, technical specifications, and usage instructions within the withdrawal period, the Buyer is not responsible for any changes or damages that may occur.

  6. If the Buyer returns the product via the carrier specified in the Preliminary Information Form of the Seller, the return shipping fee is borne by the Seller. Otherwise, the return shipping fee is the responsibility of the Buyer, and the Seller is not responsible for this cost.

  7. All payments made by the Buyer to TT-TURK as an intermediary service provider for the relevant product or service will be refunded to the payment method used by the Buyer without any cost or obligation to the consumer, within 14 (fourteen) days from the Buyer’s use of the right of withdrawal.

  8. In case of purchases made with credit, the product price will be refunded to the related account associated with the credit if the right of withdrawal is used properly.

  9. If the Buyer requests an institutional invoice, they must issue a return invoice for the related product or, if possible, reject the commercial invoice within the specified time.

  10. If the Buyer uses the right of withdrawal, any related secondary agreements will automatically terminate. The Seller and/or Intermediary Service Provider must promptly notify the third party to the related secondary contract that the Buyer has used their right of withdrawal.

  11. TT-TURK IS NOT A PARTY TO THIS DISTANCE SALE AGREEMENT, AND THE BUYER DOES NOT HAVE THE RIGHT TO WITHDRAW AGAINST TT-TURK, AND UNLESS EXPRESSLY STATED OTHERWISE IN THE LEGISLATION, THE BUYER CANNOT REQUEST A REFUND OR PRODUCT EXCHANGE FROM TT-TURK.

10. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

According to the legislation, the Buyer cannot exercise the right of withdrawal in the following cases:

  1. Contracts for goods or services whose price depends on fluctuations in financial markets beyond the Seller's control (e.g., products in the jewelry, gold, and silver categories).

  2. Contracts for goods made according to the Buyer’s specifications or personalized goods.

  3. Contracts for delivery of goods that are perishable or have a limited shelf life.

  4. Contracts for delivery of goods where protective elements like packaging, seals, or tape have been opened after delivery, and those that are not suitable for return for health or hygiene reasons.

  5. Contracts for goods that have been mixed with other products after delivery and cannot be separated due to their nature.

  6. Contracts for books, digital content, and computer consumables that have been opened after delivery and are offered in a material medium.

  7. Contracts for the delivery of periodicals, such as newspapers and magazines, unless provided under a subscription agreement.

  8. Contracts for services related to accommodation, transportation of goods, car rental, food and beverage supply, and entertainment or leisure activities to be provided on a specific date or within a specific period.

  9. Contracts for electronic services or intangible goods delivered instantly to the Buyer (gift cards, vouchers, coupons, etc.).

  10. Contracts for services that have begun to be performed with the Buyer's consent before the withdrawal period has ended.

  11. Contracts for gambling and lottery services.

11. RESOLUTION OF DISPUTES

  1. Under the Law and Distance Contracts Regulation, the responsibility for the sold goods or services lies directly with the Seller. However, Buyers will address any complaints regarding their purchased goods or services to TT-TURK. Upon receiving a complaint, TT-TURK will provide all possible assistance to resolve the issue.

  2. For disputes arising from this Distance Sales Agreement, the Consumer Arbitration Committees in the Buyer’s place of residence, where the product was purchased, or the district/city of their residence, are authorized if the dispute is below the value announced annually by the Ministry of Commerce. For disputes above this value, Consumer Courts have jurisdiction.

12. PRICE OF THE PRODUCT/SERVICE

The price of the product, whether paid upfront or through installment plans, is stated in the order form and the information email sent after the order, as well as the invoice sent with the product. Discounts, coupons, shipping fees, and other offers made by the Seller or TT-TURK are reflected in the sale price.

13. DEFAULT AND LEGAL CONSEQUENCES

If, for any reason, the Buyer does not pay the price for the goods or services, or if the payment is canceled in bank records, the Seller will be released from the obligation to deliver the goods or services.

14. NOTIFICATIONS AND EVIDENCE AGREEMENT

  1. All written communications between the parties under this Agreement will be made through the "My Account" page on the Digital Platform or via email unless otherwise required by law.

  2. The Buyer may communicate requests and complaints through the "My Account" page, TT-TURK’s Call Center, the above-mentioned email address, or the support areas on WhatsApp/Telegram on the Digital Platform.

  3. The Buyer acknowledges, agrees, and undertakes that the official records and commercial records of the Seller and TT-TURK, and the electronic data and computer records kept in their databases and servers, will constitute binding, final, and exclusive evidence in any disputes arising from this Agreement. This provision serves as an evidence agreement under Article 193 of the Code of Civil Procedure.

15. EFFECTIVENESS

This Agreement, consisting of 15 (fifteen) articles, has been read by the parties and entered into electronically by the Buyer on the transaction date, thus becoming effective.